Terms of Service

1. Introduction

These Terms of Service ("Terms") govern your use of the Serene Globe website and accounting automation services ("Services") operated by Serene Globe, a company registered in England and Wales, with its principal place of business at 49 Piccadilly, Manchester M1 2AP, United Kingdom.

By accessing or using our Services, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access the Services.

2. Definitions

• "Company" refers to Serene Globe
• "Client" or "You" refers to the individual or entity using our Services
• "Services" refers to accounting automation, financial reporting, and related business services
• "Platform" refers to our software systems and website
• "Data" refers to all information, content, and data provided by you or generated through our Services

3. Service Description

Serene Globe provides automated accounting services including but not limited to:

• Automated bookkeeping and transaction processing
• Tax compliance and HMRC filing services
• Financial reporting and analytics
• System integration services
• Business consultation and support

4. Eligibility and Registration

To use our Services, you must:

• Be at least 18 years old or represent a legal entity
• Have the authority to enter into these Terms
• Provide accurate and complete registration information
• Maintain the confidentiality of your account credentials
• Be responsible for all activities under your account

5. Client Obligations

5.1 Data Provision

You agree to:

• Provide accurate, complete, and timely financial information
• Ensure all data complies with applicable laws and regulations
• Notify us promptly of any changes to your business or financial situation
• Maintain proper records and documentation

5.2 Compliance

You must:

• Comply with all applicable UK laws and regulations
• Meet all HMRC requirements and deadlines
• Review and approve all filings before submission
• Maintain appropriate business licenses and registrations

6. Service Levels and Limitations

6.1 Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance and updates may temporarily affect service availability.

6.2 Service Limitations

Our Services are subject to reasonable usage limits. We reserve the right to suspend or limit access for excessive usage that affects system performance.

7. Fees and Payment

7.1 Service Fees

Fees for our Services are as agreed in your service agreement or as displayed on our website. All fees are exclusive of VAT unless otherwise stated.

7.2 Payment Terms

• Payment is due as specified in your service agreement
• Late payments may incur additional charges
• We reserve the right to suspend services for non-payment
• Refunds are provided according to our refund policy

8. Data Protection and Confidentiality

We take data protection seriously and comply with UK GDPR requirements. Your data handling is governed by our Privacy Policy. We maintain strict confidentiality of all client information and implement appropriate security measures.

9. Intellectual Property

9.1 Our IP Rights

All intellectual property rights in our platform, software, and services remain our property. You receive a limited license to use our Services during the term of your agreement.

9.2 Your Data Rights

You retain ownership of all data you provide. You grant us necessary rights to process your data to provide our Services.

10. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the fees paid for the Services in the 12 months preceding the claim
• We exclude liability for indirect, consequential, or special damages
• We do not guarantee the accuracy of third-party integrations
• You remain responsible for your business decisions and regulatory compliance

11. Professional Standards

While we provide automated accounting services, we maintain professional standards equivalent to those expected of qualified accountants. However, our Services do not constitute professional advice, and you should consult with qualified professionals for specific matters.

12. Termination

12.1 Termination by Either Party

Either party may terminate the service agreement with appropriate notice as specified in the agreement.

12.2 Effect of Termination

Upon termination:

• Your access to the platform will cease
• We will provide data export options as per our data retention policy
• Outstanding fees remain payable
• Confidentiality obligations continue

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including natural disasters, government actions, strikes, or technical failures of third-party services.

14. Governing Law and Dispute Resolution

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts. We encourage resolution of disputes through good faith negotiation before formal proceedings.

15. Changes to Terms

We may update these Terms periodically. Material changes will be communicated with reasonable notice. Continued use of our Services after changes constitutes acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms or our Services, please contact us:

18. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Serene Globe regarding the use of our Services.